Installations conducted by the National Click n Collect Technical Team. Typically retail store installs take no more than 2-3 hours, given good store access.
Click n Collect manage shipment to store/location according to the agreed Installation Plan.
Our teams are well-trained, customer focused professionals and will comply with all required safety training standards and certifications before working at any install.
On-going servicing will take the form of an agreed Service Level Agreement (SLA) consisting of the following components –
- On-Site Technical Support – Includes preventative maintenance schedule, full testing protocols, cleaning schedules (inside & out), full labor and parts replacement covered under the terms of the SLA.
Any faults requiring immediate on-site attendance will be addressed under the terms of the SLA according to time-to-site requirements, depending whether the fault is Critical or Non-Critical;
- Store Staff Training – Scheduled into the maintenance schedule, new Australia Post staff can be trained or refresher training can be conducted.
Full 24/7 service including:
- Software upgrades;
- Remote access to lockers;
- Remote testing and reporting.
Our Helpdesk provides around the clock, remote locker management and actively reports alarm events such as doors left open and lock failures
Includes recommended router supporting multiple telecommunications carriers, failover options, centralized remote monitoring and management. Optional router hardware support plan.
Includes remote power cycle capability for computer and electronics (requires router to be operating correctly).
Power cycle of all control and communications equipment can be triggered on a schedule if communications to server is down for defined time period