Installations conducted by the National Click n Collect Technical Team. Typically retail store installs take no more than 2-3 hours, given good store access.
Click n Collect manage shipment to store/location according to the agreed Installation Plan.
Our teams are well-trained, customer focused professionals and will comply with all required safety training standards and certifications before working at any install.
On-going servicing will take the form of an agreed Service Level Agreement (SLA) consisting of the following components –
- On-Site Technical Support – Includes preventative maintenance schedule, full testing protocols, cleaning schedules (inside & out), full labor and parts replacement covered under the terms of the SLA.
Any faults requiring immediate on-site attendance will be addressed under the terms of the SLA according to time-to-site requirements, depending whether the fault is Critical or Non-Critical;
- Store Staff Training – Scheduled into the maintenance schedule, new Australia Post staff can be trained or refresher training can be conducted.
Full 24/7 service including:
- Software upgrades;
- Remote access to lockers;
- Remote testing and reporting.
Our Helpdesk provides around the clock, remote locker management and actively reports alarm events such as doors left open and lock failures
Includes recommended router supporting multiple telecommunications carriers, failover options, centralized remote monitoring and management. Optional router hardware support plan.
Includes remote power cycle capability for computer and electronics (requires router to be operating correctly).
Power cycle of all control and communications equipment can be triggered on a schedule if communications to server is down for defined time period
Does CnC supply Freezer or Chiller Lockers?
Does CnC supply Heated Lockers?
Does CnC supply lockers that can be set at a predetermined temperature?
Do the CnC lockers compartments have the option to charge mobile phones?
Do the CnC lockers compartments have the option to charge laptops and other electrical equipment?
Does CnC manufacture custom made lockers?
What are the CnC lockers made of?
How strong and secure are the CnC lockers?
Can CnC adapt or change the software to adapt to specific customer needs?
How secure is the software platform used to operate the lockers?
Can management remotely see what is happening around and in the CnC locker?
What Barcodes can be used by the CnC lockers?
What are the power requirements needed to operate CnC lockers?
What are the internet requirements needed to communicate with the CnC lockers?
What colours are the lockers available in?
What Graphics can be applied to the CnC lockers?
Can the CnC lockers be placed outside?
Can the CnC outdoor lockers be placed in artic climates?
Can the CnC outdoor lockers be placed in hot climates?
Are there any space restrictions to be aware of when installing a CnC locker?
Can the CnC lockers be placed back to back?
Can the CnC lockers be placed in L-shapes?
How long does it take to install the CnC lockers?
Who will install the CnC lockers?
Can the CnC lockers be secured to the floor?
Can the CnC lockers be secured to a back wall?
Can extra Lockers be added at a later stage?
Who will support and maintain the CnC lockers?
How fast can the CnC lockers be delivered?