JD Sports

JD Sports or JD, is a British sports-fashion retail company based in Bury, Greater Manchester, England with shops throughout the United Kingdom, Europe, the United States, Asia, New Zealand and Australia. After piloting a range of electronic locker systems, Click n Collect came out on top as the preferred choice for a national roll out.

Case study coming soon.

Loblaws

Loblaws Inc. is a Canadian supermarket chain with stores located in the provinces of British Columbia, Manitoba, Saskatchewan, Alberta, Ontario and Quebec. Click n Collect supplies Canada’s largest food distributor with intelligent electronic locker systems.

Case study coming soon.

Sobeys

Click n Collect was engaged by the second largest food retailer in Canada, Sobeys. With over 1,500 stores operating across Canada under a variety of banners, accumulating sales of more than C$25.1 billion in the fiscal 2019 operating year.

Case study coming soon.

 

 

Tesco

Click n Collect is working with British multinational groceries and general merchandise retailer Tesco. Tesco is the third-largest retailer in the world measured by gross revenues and the ninth-largest in the world measured by revenues.

Case study coming soon.

Click n Collect Coles Logo

Coles

Coles Supermarkets is one the two largest supermarket chains in Australia, with over 1,500 sales locations and over 100,000 employees.  In 1999 Coles Supermarkets started to develop its online sales platform via Coles Online and they were looking for a new customer pick up solution.

 

The Problem

In 2011, as one of the first supermarkets in the world, Coles Online wanted to trial an expansion of its home online delivery model and offer their customers the additional service of a 24/7 pick-up option so online grocery shoppers did not have to be home to receive their groceries during limited and fixed time slots.

At that stage no other supermarket had looked at this.  The challenge for Coles Online was that being ahead of its time there were no suppliers who had a market ready product to execute their visionary project.  The product needed to provide secure 24 hours access to grocery which needed to remain fresh until it was picked up, it had to have automated communication with customers regarding the status of their grocery order, and furthermore, it needed to be ready for a secure integration with the Coles Online platform.

The Solution

Coles Online selected Click n Collect Pty Ltd as their project partner to develop the required solution.  Click n Collect suggested to use an adapted Click and Collect parcel lockers system, which was to be placed at one of their Coles Express branded petrol stations.

To keep the groceries fresh the parcel locker system was redesigned with specially engineered chiller and freezer compartments.  A locker terminal was included with advanced capabilities so the locker system would be able to have automated consumer communication and grocery order status updates.   The then available Information Technology had be further developed so that the locker system could integrate and communicate with Coles Online E-commerce platform.

An innovation of website integrated grocery lockers systems was born, and this visionary inspiration has grown into what is now a well-established Click n Collect range of grocery locker modules that supplies supermarket chains around the world with a new delivery model.

P.S. In case you are wondering what happened to those first historic 2011 grocery locker prototypes? They are still active and Click n Collect continues to support and service them!

Testimonial

“Click n Collect Pty Ltd had the leading role in the Coles online Smart locker design and established a close working relationship with the Coles online team and its IT partners to design, build, test, roll out, go live and PIR plan the smart refrigerated locker units.  Click n Collect were successful in the roll out for Coles with the first ever remote smart lockers for grocery ecommerce in the world.”

Officeworks

Officeworks is Australia’s largest office and home office supplies retailer.  This client has 167 store locations throughout Australia and employs over 7,000 staff.  Office works wanted to grow their sales by introducing a national courier service in competition with Australia Post.

The Problem

In 2012, Officeworks contacted Click n Collect, after Officeworks previously selected supplier was unable to perform on the technical piece of this project.  The project involved creating a national parcel delivery service through a highly automated parcel despatch locker system.

The Click n Collect Solution

The project required a close working relationship between Officeworks, Click n Collect, and the courier service teams in order to develop this customised solution of hardware, software and national 24/7 courier delivery service.

To meet the project objectives the locker system needed to be:

  • Cost effective and meet the set ROI benchmarks.
  • Able to seamlessly communicate with multiple parties.
  • Extremely reliable and easy to operate without involvement of any store staff.
  • Handle all high-volume parcels sizes and shapes including long tubes.

The solution developed uses prepaid Officeworks postage labels which are attached to the parcels the customers would like to send.  When the parcels are presented at the locker, it validates the label, accepts the parcel and prints a parcel deposit receipts for the customer. The receipt also provides the customer with an estimated time of arrival.  At the same time the courier company is notified to pick up the parcel. The customer will be updated as the parcel progresses through the delivery process.

The ongoing Click n Collect support for this project, includes a remote management dashboard that provide full transparency of all the locker activities, 24/7 helpdesk support, preventative maintenance and hardware support.  It also includes continual review and improvement meetings as required, which have led to additional features such a provision for Virtual Lockers that manages parcels that are too large to fit any locker compartment (such as office desks, etc.).

A critical deliverable within this project briefing was that the roll out across all 167 Officeworks store locations had to be achieved within 8 weeks, to coincide with a national launch. This critical timeframe included custom manufacturing, shipping, local delivery to all capital cities and remote store locations, installation, testing and staff training.  Click and Collect successfully manufactured, delivered and installed all 167 locker systems within an 8-week time frame!

Testimonial 

“To simultaneously launch at all 167 national sites across the full continent of Australia within 8 weeks we needed a partner that delivers.”

“We have found Click n Collect to be always accessible, highly innovative, flexible, cost-effective and easy to work with. We value our strong partnership.”

Blusion Laundry

Click n Collect was approached by a laundry operator “Blusion” in Atlanta, USA, to help them increase their sales, and achieve full plant capacity.

 

The Problem

The Blusion Managing Director shared that he wanted to increase his sales as his wash and fold processing plant in Atlanta had spare capacity.  Instead of opening more laundry shopfronts and having to absorb the additional associated rent, fit out and staffing expenses, he was looking for a more economical and innovative way to increase his sales and expand his catchment area.

The Click n Collect Solution

Click n Collect assisted Blusion with an expansion plan that, instead of opening new stores, would place outdoor laundry lockers in strategic catchment areas such as hospitals, parking facilities, residential developments, military bases and colleges.  Together we designed a custom-built laundry locker that specifically fitted Blusion’s laundry bags, adapted the locker software to integrate with Blusion’s laundry software platform and altered the customers’ locker interface to suit the requested customer transaction process and experience.

Now the Blusion customers can drop off their dirty wash at more conveniently located locker drop off points around Atlanta by simply scanning their bag with dirty wash into their nearest locker.  This alerts Blusion to then pick up the dirty wash from the same locker, process it at their wash and fold processing plant and return it to the locker.  Once the in specially designed Blusion bags with the freshly cleaned and folded clothing is scanned back into the locker the customer receives a message that their clothing is ready for pick up.

Blusion now has a cost-efficient way to build sales and at the same time maximise processing plant capacity.


Testimonial

Blusion now has the option to fine tune the size of its sales network, locker by locker, until it has reached its full wash and fold processing plant capacity, without having to incur the large overheads related to opening new laundry shopfronts.  Since the first installed laundry locker Blusion has now expanded into the state of Florida and there are further plans to roll out the wash and fold business across the USA.”

CSR Gyprock

CSR Gyprock is Australia’s leading manufacturer of building industry products such as plasterboard, compounds, adhesives, and associated finishing materials. They distribute their product through 94 Gyprock Trade store locations throughout Australia and they were looking for a way to service their accounts outside normal trading hours.

The Problem

As Gyprock supplies property developers and builders their product must be available 7 days per week, in order not to delay building projects. However, the trade stores operate within restricted trading hours.

The Click n Collect Solution

Gyprock specified to Click n Collect Pty Ltd they needed a solution that is able to:
• Accommodate 80% of the Gyprock product range, including handling plasterboard sheeting of up to 3 meters and plaster buckets weighing up to 50kg.
• Be placed anywhere outdoors
• Withstand rough handling relating to the materials transacted and the building site environments they could be placed at.
• Expand the transaction capacity to match different sales volumes.
• Be easily installed and removed from building sites to facilitate onsite Gyprock sales during construction.
• A software platform that would integrate with Gyprock’s POS and online system to allow tradies to order online or in store
• Operate 24/7.

The project requirements by Gyprock were all met by Click n Collect and Gyprock has now extended its trading hours and distribution volume with tradies that can collect their orders at any time from the locker on their way to a job or at their building site.

Testimonial

“Click n Collect worked very closely with us until we were able to master the right design for our unusually shaped products. Located outside, our tradies now collect on their way to work without wasting time by leaving the building site during working hours.”

“The mobile lockers are like on on-site 24/7 Gyprock shop and able to be moved when required to the next new building site.”

“The tradies love it”.